Frequently Asked Questions
If you don’t see your question here or have specific questions about a reservation, contact us.
What areas do you serve?
We provide luxury transportation services throughout North and South Carolina, including major cities like Charlotte, Raleigh, Greensboro, Charleston, Myrtle Beach, and surrounding areas.
What type of vehicles do you offer?
Our diverse fleet includes Cadillac Escalades, Chevrolet Suburbans, Cadillac Sedans, Genesis Sedans, Ford Expeditions, and other luxury sedans and SUVs. We continuously update our fleet to ensure the highest standards of comfort and style.
How can I make a reservation?
To make a reservation, please visit our website’s booking page, call our customer service hotline, or send us an email with your booking requirements. Our team will be happy to assist you in securing the perfect vehicle for your needs.
What services do you offer?
We offer a wide range of services, including airport transfers, corporate accounts, event transportation, proms, weddings, and bachelor/bachelorette parties. Our professional chauffeurs are dedicated to providing exceptional service for any occasion.
Are your drivers trained and background-checked?
Yes, all of our drivers undergo rigorous training and background checks to ensure the highest level of professionalism, safety, and customer service.
Can I request a specific vehicle?
Yes, you can request a specific vehicle from our fleet when making your reservation, subject to availability. If your preferred vehicle is not available, we will work with you to find a suitable alternative.
Can you accommodate special requests?
We strive to meet the unique needs of our clients and are happy to accommodate special requests whenever possible. Please contact our customer service team to discuss your specific requirements.
What is your cancellation policy?
Our cancellation policy is detailed in your booking confirmation. Please review the terms carefully and contact us if you have any questions.
Do you offer corporate accounts or discounts for frequent clients?
Yes, we offer customizable corporate account packages and loyalty discounts for frequent clients. Please contact our customer service team to learn more about our tailored solutions for businesses and regular customers.
How far in advance should I book a reservation?
We recommend booking your reservation as early as possible to ensure availability, especially during peak seasons or for special events. However, we will always do our best to accommodate last-minute bookings, subject to availability.
Do you provide car seats or booster seats for children?
es, we can provide car seats or booster seats upon request. Please let us know your requirements when making your reservation, including the age and weight of the child, so we can ensure the appropriate seat is available for your trip.
What payment methods do you accept?
We accept all major credit cards, as well as other popular payment methods. Detailed payment information can be found on our website or discussed with our customer service team.
How do I make changes to my reservation?
If you need to make changes to your reservation, such as updating the pickup time or location, please contact our customer service team as soon as possible. We will do our best to accommodate your changes, but please note that some changes may be subject to availability or additional fees.
Do you offer hourly or point-to-point services?
Yes, we offer both hourly and point-to-point services to cater to your specific transportation needs. Please discuss your requirements with our customer service team when making your reservation.
Is smoking allowed in your vehicles?
To ensure the comfort and safety of all our passengers, smoking is strictly prohibited in all of our vehicles.
How early should I arrive for airport pickups?
For domestic flights, we recommend arriving at least 2 hours before your scheduled departure time. For international flights, we recommend arriving at least 3 hours before departure. Our chauffeurs will monitor your flight and adjust the pickup time accordingly to ensure a seamless transfer.
How do I locate my driver at the airport?
Your driver will be waiting for you at the designated airport pickup location, holding a sign with your name on it. Detailed pickup instructions will be provided in your booking confirmation. If you have any difficulties locating your chauffeur, please contact our customer service team for assistance.